Pre-orders

What is a Pre-Order?

A pre-order is an item that is not currently available for immediate shipment.

This means your selected dress may still be in production, on its way to our warehouse, or specially ordered from our supplier.

By placing a pre-order, you secure your selected design and size in advance.

As some of our collections are produced in limited quantities, pre-ordering gives you the opportunity to reserve your favorite piece before it becomes available.

Estimated Shipping Date

The estimated processing time for pre-order items is generally 4 weeks before shipment, unless a different timeframe is stated on the product page.

Please note:

• The estimated shipping date is an indication, not a guaranteed delivery date.
• The estimated timeframe refers to when we expect your order to be ready for shipment, not when it will arrive at your address.
• Delivery times depend on your destination and selected shipping method.
• Once your order has been dispatched, you will receive a shipping confirmation with tracking details.

We always aim to process and ship pre-orders as quickly as possible.

Express Shipping & Pre-Orders

Please be aware that selecting express shipping at checkout does not shorten the production or pre-order processing time.

Express shipping only applies once your order has arrived at our warehouse and has been dispatched.

For example, if your pre-order has an estimated processing time of 2–3 weeks, selecting express shipping will not make the dress available earlier.

Orders Containing Pre-Order Items

If your order contains both in-stock items and pre-order items, your order will generally be shipped together once all items are available.

If you would like to receive your in-stock items earlier, we recommend placing separate orders.

Production & Delivery Delays

Although we do our best to meet the estimated shipping dates, unexpected delays may occasionally occur. These may be caused by:

• Production or manufacturing delays.
• Supplier availability.
• International transportation or customs procedures.
• Unforeseen logistical circumstances.

As these circumstances are sometimes beyond our control, estimated shipping dates may change.

In the event of a significant delay, we will do our best to inform you by email.

We sincerely appreciate your patience and understanding.

Ordering for a Special Occasion?

Planning to wear your dress for a wedding, engagement, graduation or another special event?

We strongly recommend contacting our customer service team before placing your pre-order. Please let us know your event date so we can advise you on the expected availability and shipping timeframe.

Although we always do our best to help, we cannot guarantee delivery before a specific date unless explicitly confirmed.

We therefore recommend allowing sufficient time for possible delays and any alterations you may need.

Pre-Order Cancellations

We understand that plans may change.

If you wish to cancel your pre-order, please contact our customer service team as soon as possible.

As pre-order items may already be in production or ordered from our supplier, we kindly ask customers to carefully consider their purchase before ordering.

Cancellation requests will be handled in accordance with applicable consumer laws. Your statutory cancellation and withdrawal rights remain unaffected.

Returns & Exchanges

Our standard Return Policy applies to eligible pre-order purchases once they have been delivered.

If your dress does not fit or you wish to exchange it, please refer to our Return Policy for further instructions and available options.

Your statutory consumer rights remain unaffected.

Frequently Asked Questions

Can I receive my pre-order earlier with express shipping?

No. Express shipping only speeds up delivery after your order has been dispatched. It does not shorten the production or processing time.

When will my pre-order be shipped?

The estimated processing time is generally 2–3 weeks, unless otherwise stated on the product page. Your order will be shipped once the item arrives at our warehouse and is ready for dispatch.

What happens if my pre-order is delayed?

Occasional delays may occur due to production, transportation or supplier circumstances. If there is a significant delay, we will do our best to inform you by email.

Is my selected size reserved?

Yes. By placing a pre-order, your selected size is reserved within the expected incoming stock allocation, subject to supplier fulfilment and availability.